Privacy Policy - Trinity Theatre

Trinity Theatre and Arts Centre Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us. Trinity Theatre’s legal basis for processing this information is its legitimate interest. We will ensure it is used and stored in accordance with the UK General Data Protection Regulation (UK GDPR), which came into effect on 1 January 2021 and The Data Protection Act 2018 (UK) (DPA).The European Union’s General Data Protection Regulation (EU GDPR) no longer directly applies in the United Kingdom (UK). 

What data do we ask for?

We may ask you for the following data

Your name and contact details, address and postcode, age

Health information relevant to the service we provide (i.e. hearing impairment, mobility issues,)

Email address

Your payment details

Information to enable us to claim gift aid

Emergency contact details

For young people: information about schooling

For cast members: clothing measurement sizes

Other information relevant to participation/activities, collected with your consent

Information about what you think of our services

When do we ask for this data?

We may ask you for this data in the following instances. When you;

Use our website, trinitytheatre.net, to purchase tickets or products

Visit or phone our box office, to purchase tickets or products

Subscribe to our mailing list

Complete one of our webforms or surveys

Purchase a membership from us

Attend one of our fundraising events

Donate to our organisation

Submit an application for employment

Information may also be collected from the following sources:

Through your IP address when you visit our website

Through cookies on our website (see our Cookie Policy below)

Via publicly available sources of information (Google, Companies House, Charities Commission, information published in articles/newspapers)

Through social media channels (Facebook, Linkedin, NextDoor, TikTok and Instagram)

Employment application forms and/or CVs you submit to us

We also collect and track anonymised data on our social media audiences to better understand the groups of people who engage with us online.

How do we process this data?

When you book tickets online, data is shared between Trinity Theatre, Spektrix (ticketing platform) and Adyen (payment processor) in order to process the transaction. Where customers have opted to provide their details for mailings, data will be shared with DotDigital (our email partner). If you have completed a webform or Google survey for us, your data will be shared with Google or AirTable.

For more information, please see their privacy notices here:

DotDigital

Spektrix

Google

AirTable

What other information do we process about you?

Information you make publicly available, for example from social media

Demographic information such as information about the area where you live and the people who live there

Purchase history

Membership history

Donation history

Project participation history

Email communication history, as well as whether you opened/clicked the email

CCTV images that are reviewed after any security incidents

This is not an exhaustive list, and we may retain different types of information for different individuals based on the service we are providing and the way they interact with our organisation.

In the context of you applying for, or taking up employment with us; or us approaching you for a position, we may also collect sensitive personal data relating to you, including:

Information required for Payroll

Physical and mental health

How we use information about you

We use your data for the following:

Personalise your experience of our website and/or communications you receive from us.

Record who has given money or services to us so that we can tell them how their money has helped us and others, and to claim GiftAid where possible.

Manage our organisation effectively and continually improve what we do.

Inform future programming of events including better understanding of our audiences

Build a customer record to help us process future orders more effectively

To provide you with a more personalised experience during your visit

Better understand the demographics of our patrons and others, if subscribed to our mailing list.

To prevent and detect crime (CCTV)

We may share information about you with other third-party organisations where necessary to provide you with the previously outlined services and to support our other activities described. We may be obliged by law to provide information to law enforcement agencies when requested.

Cookie Policy

A cookie is a small file sent to your computer and stored in your web browser when you visit a website. Whenever you visit the same website again, the information stored in the cookie can be retrieved to notify the website of your previous online activity.

Cookies help you get the best out of our website and help us provide you with a more customised service. For example, we use cookies to keep track of your basket when you purchase items on our site as well as to identify how the website is being used and what improvements we can make. A cookie cannot give us access to your computer or to information beyond what you provide us.

For more information on this please visit our Cookie Policy page

Marketing

Trinity Theatre may wish to provide you with information about upcoming events and news within our organisation, as well as other services we, or partner organisations, may provide. If you would like to opt-out at any time from these communications, this can be done easily by clicking ‘unsubscribe’ on any email marketing communication we provide to you, or you can contact us via boxoffice@trinitytheatre.net

Please be aware that if you want to make sure we do not contact you with marketing material we will need to store some information about you such as your email address in our marketing suppression records

Storing and retaining your information

We will retain your personal information for no more than six years following its submission except in the instance in which:

You have continued to remain subscribed to our mailing list

You have purchased a membership from us which is still active

After six years, Trinity Theatre will anonymise or delete your personal data.

What are your rights

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It is your data and we want to make sure you feel in control of it.

You have the right to update or correct your details at any time. If you have an online account with us, you can amend your personal details and contact preferences at any time. Go to www.trinitytheatre.net/account If you prefer, you can contact us by telephone, by email or by post using our contact details below.

Every email we send to you will include details on how to contact us and change your communications preferences or unsubscribe from future communications.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk

Further Information

Further information on data protection regulations and laws can be found here:

Data Protection: https://ico.org.uk/for-the-public

Fundraising regulator: www.fundraisingregulator.org.uk/code-of-fundraising-practice/code-of-fundraising-practice

Requesting your information

It is your legal right to request to know what personal information we hold on you. If you would like to know what information we hold about you or would like us to remove your information from our database, please contact us via boxoffice@trinitytheatre.net

To assist us in this, you will need to let us know if you have ever:

Purchased a product or service from Trinity Theatre

Signed up for a mailing list

Volunteered at Trinity Theatre

Worked at Trinity Theatre in any capacity

Served as a member of the board

Please contact us with a description of the information you would like to see, together with proof of your identity.

Changes

We keep our privacy policy under regular review and will place any updates on this website. Please note that Trinity Theatre may update this notice in the following ways