Your Visit

 

Box Office and Café Opening Hours

Our Box Office and Café are open in-person for the hours stated below, and is also open an hour before each performance starts, perfect for those impromptu theatre trips!

Telephone: 01892 678 678

Email: boxoffice@trinitytheatre.net

Monday	10am – 3pm
Tuesday	10am – 3pm
Wednesday	10am – 3pm
Thursday	10am – 3pm
Friday	10am – 3pm
Saturday	10am – 3pm
Sunday	CLOSED

 

Booking isn’t required for our Café / Bar, but is encouraged for special occasions or larger groups. To book your table, simply email beverley@trinitytheatre.net with the time you’d like to book and how many people you’d like to book for. Bookings will be confirmed by a member of our friendly Kitchen & Bar team.

Booking

How can I book tickets and what are the costs?

You can book tickets online 24/7, and over the telephone and in-person during Box Office opening hours. Shows from 1st January 2024 incorporate a £1 venue commission within the ticket price.

 

Can tickets be reserved to be paid for on arrival?

Tickets need to be paid for in advance. However, the Box Office may be able to reserve tickets for you for a short period if, for example, you are arranging a group booking.

 

I have booked to see a show or a film. Can I return my ticket?

We are unable to give a refund unless a performance is cancelled. However, if you advise us at least 24 hours in advance of your event, we will exchange your tickets or credit your Trinity Theatre account. Should a performance be sold out and you are unable to attend then we will be happy to attempt to resell your ticket. There is no charge for this service.

 

What happens if I am late for a performance?

In most cases, we are able to admit latecomers, although we may ask you to wait until a suitable break in the performance. Please be aware that if you cannot be admitted due to lateness, we are unable to give any refunds, exchanges or credit vouchers.

 

How long is lost property kept by Trinity?

We keep lost property for up to 2 months.

What’s On? Take a look!

 

Vouchers

How do I purchase gift vouchers?

Trinity gift vouchers can be purchased via our website or at the Box Office.

 

How can I use a film voucher?

Trinity film vouchers can only be redeemed in person at our Box Office. Vouchers!

 

I have a Trinity gift voucher or credit note. How can I redeem this?

If you have a Trinity voucher or credit note you can redeem this in person or over the telephone using the unique code on the voucher. You can also enter the code when checking out online. When booking online, a check box may be clicked if you would like to use existing credit to contribute during your purchase.

 

Why do you not accept national and other theatre tokens?

There are significant costs associated with these schemes and we are not able to participate at present.

 

Your Account

Why do I have to have an online account with you?

In order to purchase tickets securely online we need your details and email address. You are able to check out online as a guest without saving your personal information. We hope, however, that you will want to book with us more than once and if you have an account it will save you having to input your details each time you book.

What do I do if I cannot login to my account?

If you cannot login to your account you can either request a password reminder online or call the Box Office and they will be able to send one to you.

 

Friends of Trinity

How do I renew my Trinity membership?

You can renew your Friends of Trinity membership at any time either online or via our Box Office. If for any reason you need to move from a Joint to a Single Friend, or vice versa, and you wish to renew early, you will need to contact our Box Office.

 

I have a Joint membership – can I register two emails to this account?

Only one email and one postal address can be registered to each account.

 

Access

At Trinity we are committed to making our building and our performances as accessible as possible for all.

 

How do I purchase wheelchair seats?

To purchase wheelchair tickets you need to contact the Box Office.

 

Do you make Personal Assistant (Carer) tickets available?

If you contact the Box Office we will be happy to arrange Personal Assistant tickets.

 

I don’t need a wheelchair, but I have mobility issues. How accessible is the
auditorium?

Our auditorium is raked from Row A which is on the same level as the foyer. If you have mobility issues we would suggest that you book Row A.

 

Do you have a Hearing Loop?

Unfortunately, our Hearing Loop is currently not working.

 

Do you allow Guide and Assistance Dogs?

Yes, we do. Please make yourself known to our Front of House team who will assist you. We are not able to allow dogs that are not either Guide Dogs or Assistance Dogs into the auditorium, but they are welcome in the foyer area.

 

 

Children & Young People

Children and young people are the audiences of the future and at Trinity we are committed to encouraging and enabling them to attend our screenings.

 

What age qualifies someone for a child’s ticket?

Our children’s tickets are available for those up to and including the age of 15.

 

Up to what age is a baby allowed to sit on a parent’s lap without a ticket?

Up to the age of 12 months a baby is allowed to sit on a parent’s lap without a ticket. But please spare a thought for other audience members. If your baby grows unsettled, please step outside for a moment until they’ve calmed down. You might also wish to ensure that you are seated at the end of a row.

 

Up to what age is a child allowed to attend a performance or screening
 unaccompanied by an adult?

Children aged 12 and under always need to be supervised in the auditorium for both live shows and films. In respect of film screenings, they must be accompanied when the certificate is 12A. Children aged between 13 and 15 are welcome to attend screenings of films that have a certificate of U and 12A unaccompanied.