Behind the Scenes with our New Front of House Manager, Michael Sussams

Here at Trinity, we’ve grown a working ensemble to shout about, and we’re firm believers in having cast members that inspire us.

The team you’ll meet upon your return has changed a little over recent months, and we wanted to take the time to introduce you…

A Trinity volunteer for over a decade and an extremely popular face amongst our audience and team members, Michael Sussams has joined Team Trinity as our Front of House Manager and is excited about the steps that we’re taking in our post-pandemic recovery.

What excites you about joining Trinity?

Having walked through the door as a full time employee after nearly 10 years service as a volunteer it was like landing the dream job. I have so many happy memories of the staff and the volunteers I worked with servicing our audiences to ensure they had the best experience whilst visiting the venue. What excites me is having the opportunity to help shape the customer experience from walking through the door to leaving after attending an event. A key part of succeeding my objectives will be working alongside our wonderful volunteers who without them we would not exist.

In a year’s time, how would you like the rest of Team Trinity describe you? 

First I would like to spend the year with no more lockdowns! I would like the Team to describe me as somebody they can rely on to ensure the smooth running of the FOH function, exceedingly the expectations of our audiences and volunteers. N.B. Come back in a year and ask me the same question.

What’s the one thing our Trinity audience might not know about you?

Whilst working in Cairo during the troubles a few years ago I visited the pyramids and was the only tourist there. It was an awesome experience as I have a passion for ancient history. Reality hit leaving when passing a few tanks to get back to the hotel I was staying in.

How did you keep yourself busy through lockdown?

I worked from home during lockdown, tried to spend my lunch hour walking round the local park to get my steps in. The ‘sanity’ activity was taking my daughter horse riding which she was allowed to do throughout lockdown because she was loaning the horse and it had to be exercised.

If you could switch jobs with anyone else at Trinity, who would it be? 

I would switch with Harry. I love the idea of running a show from a technical point of view managing the lighting and sound. The adrenaline rush when it all comes together would be amazing.

What would be your dream event/venue to work at?

It would be The Royal Opera House working on Swan Lake. I went to the Coliseum (ENO) to see my first ballet many years ago (Don Quixote) not knowing what to expect and was mesmerised by the combination of dance and beautiful music and have been addicted ever since.